The driver or the fleet contact should notify TR Group as soon as possible after the incident.
Immediate Steps After an Accident
Ensure Safety
Pull off the road to a safe place and check if anyone requires urgent medical assistance (call 111).
Exchange Details
Collect the following from the other driver(s):
- Vehicle details (make, model, and registration).
- Driver's license details (take photos).
- Contact information.
Document the Scene
Take photos of vehicle damage, the surrounding location, and the general scene.
Do Not Admit Liability
- Simply record the facts of the event.
- Follow your company's specific vehicle policy.
How We Support You
Repair Process
If the vehicle is repairable:
- TR Group will coordinate the assessment process
- Approved repairers will complete repairs to industry standards
- We will keep you informed throughout the repair timeline
- Our goal is to return the vehicle to pre-accident condition as efficiently as possible
If repairs are expected to take an extended period, we will discuss available replacement vehicle options with you.
Total Loss Process
If the vehicle is deemed a total loss:
- We will work with assessors and insurers to finalise the claim
- Our team will guide you through next steps and settlement requirements
- Billing adjustments will be managed once settlement is complete
- We will discuss replacement vehicle solutions where required
Replacement & Rental Vehicles
Where a replacement vehicle is required:
- TR Group can assist with arranging a suitable rental vehicle
- Charges and lease implications will be discussed upfront
- We aim to minimise operational disruption and downtime
Frequently Asked Questions
Who should report the accident?
What if the vehicle needs towing?
TR Group can help coordinate towing and recovery services where required.
Will I receive updates during repairs?
Yes - our team will provide updates throughout the repair and assessment process.
What happens if another party is at fault?
Claims and liability assessments are handled through the appropriate insurers and assessors.
Need Help Now?
Our accident support team is available to assist with incident reporting and next steps.
Phone: 0800 50 40 50 (Option 3)
Email: [email protected]
