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Training and Operations Coordinator - Looking for a superstar!
Auckland

Going to work shouldn't feel like a chore, at TR Group we thrive because our teammates are driven towards awesome results and an awesome environment. No two days are the same here, and that's not a platitude - we go out of our way to ensure we look after our customers and are always looking to be better than yesterday.

We are experts in all things trucks and trailers - lease, rental, training and used vehicle sales. Most of our team are what we call 'truck-nuts' - and if you're not a truck-nut, you love supporting them.

Since 1992 we have come a long way from a one-man-band to the team of 200 we are today across NZ and Australia. With a grand total of 8,300 vehicles supplied and managed by TR we sure do stay busy!

The Role

This role could be based in Auckland, Hamilton or Palmerston North for the right person. We are all about delivering exceptional customer experience with every interaction. You will be working collaboratively within a team of 5 and the wider Driver Training team. We are looking for a self-motivated team player who enjoys a fast paced, customer centric environment. This role requires a calm head, excellent communication skills and the ability to manage multiple enquiries and tasks.

Core Responsibilities

  • Scheduling our courses and trainers as efficiently as possible, you understand the importance of meeting a budget.
  • Making booking training easy, while understanding the complexities of legal compliance / unit standards as, simple, and straight forward as possible for our customers.
  • Completed support of our trainers to deliver exceptional outcomes to customers.

Our operational hours span 7.30am - 5.00pm, you will need to be open to work across these hours on a rotational basis with a staggered start and end time. Our team works from home on the day they cover the 5pm finish.

Core values specific to the role 

  • Intelligence

You think well and can articulate your thoughts.  You listen well, communicate well, and work to deliver excellence even if the consensus differs from your own thoughts

  • Character and Personality

You are warm, friendly, driven and get the job done.  You understand that a team is only as good as its weakest link and if at times that’s you, you work to learn, improve and master new skills.

  • Kindness & Empathy

You are emotionally aware. You have genuine interest and care for your team and people around you. Creating meaningful connections with others is important to you.

  • Confident and independent

You are confident, but egoless. You ask questions when you don’t know the answer and support others when they need your help.

  • Willingness to listen and learn

You listen well and are present.  You understand that a learning organisation is a growing one.  While that’s the harder path you choose this.

  • Teamwork

It’s not about individuals.  In our team it’s not about who does the job, but that the job gets done.

As you can see, it provides great variety and plenty of challenges and is a key role in our Driver Training team. Most of all, we're after people that are positive and highly motivated with loads of energy. You'll love assisting others, being highly organised and helping to provide our unbeatable standard of service.

But what do you get out of working with TR Group?

We are a team, and we are a family. We look after each other in the good times, and the tough times. Our values speak to who each and every one of us are, and we don't have to have the words on the wall to prove it. TR Group is so much more than a business, we make a lasting imprint on each other and the community we live in, and always aim to better our customer experience. We are dedicated to personal growth of our team, whether that's new ways of thinking, doing or simply getting out of the every day to work on yourself - it all means a greater outcome for our customers. You can expect to learn and develop both personally and professionally, and we believe that the better person you are at home, is the better person that comes to work. Its not just a job.

If in Auckland, you will be based at our modern offices in Penrose, a stone's throw away from Sylvia Park.

If you want to know a little more about us, check us out here: https://www.trgroup.co.nz/careers/

Applications close 4 February 2022
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