Since 1992 we have come a long way from a one-man-band to the team of 250 we are today across NZ and Australia.
We are looking for a new team member to join our IT team as an Application Support Specialist. You will be responsible for supporting our internal applications across TR Group.
This is an intermediate level technical position and would suit someone insatiably curious about how things work and enjoy developing deep knowledge of software applications.
We are turning an exciting page within the IT space at TR Group and building on some great foundations to be even better. If you're up for a challenge, like to be surrounded with a team of passionate people, and part of industry that is growing and growing - this might be a role for you:
About the role:
- Responsible for assisting with operation, support and monitoring of applications used at TR Group
- Work with internal teams to support new internally developed software releases at TR Group
- Serve as the primary coordination point for PAAS releases across TR Group and 3rd parties for releases such as Dynamics F&O and Dynamics CRM
- Produce support documentation for TR systems (internal and external)
- Assist the QA team with UAT testing when required
- Assist with 1st level support queries relating to in-house software applications/serve as an escalation point (level 2 and overflow) for the TR Group helpdesk
- Under the guidance of the IT Infrastructure Manager, build, deploy, operate, and maintain application monitoring systems utilising tools such as PRTG, Grafana and Azure native services
- Manage support tickets for TR internal applications by gathering technical information to ensure the technology team has sufficient information to investigate efficiently
- Perform operational tasks across internal TR systems and externally hosted applications such as setting up new users or producing reports
To be successful in this position, you will:
- most likely have 5+ years of progressively responsible, hands-on technical experience in a mid-size, multi-location business'
- have broad general knowledge of modern enterprise technologies, to include servers, networks, storage, security, cloud services, and end-user compute (desktops/laptops/mobile)
- have good knowledge of software application design and implementation, standard software life cycle practices
- have a solid understanding of Powershell and be comfortable writing common operationally oriented scripts
- have a solid understanding of ITIL (or comparable ITSM framework)
But what do you get out of working with TR Group?:
TR Group is so much more than a business, we make a lasting imprint on each other and the community we live in. We are dedicated to personal growth of our team, whether that's new ways of thinking, doing or simply getting out of the everyday to work on yourself. You can expect to learn and develop both personally and professionally, and we believe that the better person you are at home, is the better person that comes to work; it’s not just a job.
You’ll be working from our modern and comfortable Penrose office. There’s an on-site gym, flash coffee machine, free parking, free fruit, a reserve opposite the road and a 5 minutes’ drive from Sylvia Park!
If you want to know a little more about us, check us out here: https://www.trgroup.co.nz/careers/